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Shaun Smith

 
Speaker Languages
English
 
Speaker Topics
Uncommon Practice - Differentiating Your Brand
See, Feel, Think, Do - The Power of Instinct in Business
Managing your Customer Experience - Turning Your Customers into Advocates
Living the Brand - The Move towards Holistic Marketing
Aligning Your Organisation - Harnessing the Power of Your People
 
Speaker Publications
2008
See, Feel, Think, Do - 2nd edition
2006
See Feel Think Do - The Power of Instinct in Business'
2002
Uncommon Practice
2002
Managing the Customer Experience
 

Shaun Smith

A Leading Expert on Customer Experience



 

Shaun Smith is a leading expert on Customer Experience who runs his own customer experience consultancy, which is firmly routed in the 'keep it simple' ethos. He has developed some of the latest thinking and practice around this subject, focusing in particular on how organisations can achieve brand differentiations and long-term customer loyalty through the customer experience.

"Shaun is one of the world's most recognised experts on Customer Experience"

In detail

Shaun began his career in the airline industry, where he became Head of Customer Service, Sales and Marketing Training worldwide for British Airways' highly acclaimed 'Putting People First' service and culture change programme. During this time he launched a British Airways subsidiary company offering training services to the travel trade. Shaun has appeared on the Ask the Expert programme on CNBC and was also recently voted one of the top business speakers in the UK.

What he offers you

Shaun has consulted leading international companies developing strategies for their change to a customer focus culture, building the internal capability to sustain the change and management change.

How he presents

Shaun is an inspirational speaker, he doesn't talk paradigms, complex methodologies or seven magic bullets; instead his approach is refreshingly straightforward, always pragmatic and at times, controversial.

Languages

Shaun presents in English.

Want to know more?

To find out exactly what Shaun Smith could bring to one of your events or to book him for an engagement please contact Celebrity Speakers Ltd.









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