Andrew McMillan Keynote Speaker, Virtual Event Speaker

Customer Experience Expert

Andrew McMillan is an internationally recognised keynote speaker, customer experience expert, and culture transformation specialist. As Founder and Principal of Engaging Service, he helps organisations create high-performing workplace cultures that drive exceptional customer experience, employee engagement, and long-term business success.

“An expert in fostering positive organisational cultures an expert in fostering positive organisational cultures”.

Book Andrew McMillan

Fee Range (Guide Only)

< £7.500

Speaking Topics

Customer Experience Excellence Employee Engagement & Workplace Culture
Leadership & People Management Building Customer-Centric Organisations
Culture Transformation & Organisational Change
Business Transformation Through Culture
Building Trust Through Service

Languages

He presents in English.

How he presents

Known for his collaborative style, Andrew tailors every presentation to the client’s objectives, delivering memorable talks that resonate with leadership teams, employees, and conference audiences worldwide.

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In Detail

Best known for his influential leadership at John Lewis Partnership, Andrew served as Head of Customer Service from 2000-2008, where he helped shape the retailer’s world-renowned customer-first culture. During this period, John Lewis earned widespread recognition from Which?, Retail Week and Verdict, for outstanding customer service across its nationwide stores. Following his time at John Lewis, Andrew became a Principal Consultant with a leading consultancy firm, advising major organisations on customer experience transformation and culture change. His work included award-winning projects with Plymouth City Council, NHS Foundation Trusts, and high-profile private sector clients, helping organisations improve service delivery, employee engagement, and customer satisfaction.

What he offers you

A highly sought-after business speaker, Andrew delivers inspiring and practical keynote presentations that show organisations how strong internal culture creates exceptional customer experience. As a keynote speaker, Andrew is known for demonstrating how employee engagement and emotional connection create lasting competitive advantage. He believes exceptional customer experience must be delivered consistently by every employee, every day, with authentic culture and shared values setting organisations apart in increasingly competitive markets.

Enquire Now

Curious about what this speaker or our other experts can bring to your next event? We’re here to help you find the perfect fit to inspire, inform, and engage your audience.

Give us a call on +44 (0)1628 601 400 or send us an email to hello@speakers.co.uk to find out how we can help make your event an outstanding success.

Please contact us for information on speaker fees and booking availability.

How to book

Ready to secure an exceptional speaker for your upcoming event? Our booking process is designed to be simple and efficient, ensuring a smooth experience from start to finish.

Simply phone or email us to take the next step. Let’s make your event a success together.