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Former Global Head of Digital, Virgin Group
Alex Hunter is a globally recognised customer experience, branding and loyalty expert, consultant and keynote speaker, and the former Global Head of Digital for the Virgin Group. In this role, he oversaw the Virgin brand’s global digital strategy as well as Sir Richard Branson’s personal digital presence.
“A leading voice on keeping brands human in the age of AI”
Alex has spent his career at the intersection of brands, technology and customer behaviour. Before Virgin Group, he was part of the founding team of Virgin America, where he worked on the launch and marketing of the award-winning airline. His work attracted international attention from Time, CNN and CNBC and received recognition including Webby and ad honours. Alex has since advised and worked with organisations across sectors and around the world, including Coca-Cola, Porsche, Volkswagen, IKEA, Cisco, Deloitte, Procter & Gamble, Microsoft, McDonald’s and Adobe. More recently, his work has focused heavily on the intersection of customer experience, branding and technology, including how organisations can harness AI while preserving the human connection that makes great customer experiences possible.
Alex offers keynote presentations, fireside chats, Q&A sessions and tailored leadership engagements focused on customer experience, customer loyalty, branding and the human side of AI. Drawing on his experience, he helps organisations identify the moments that can transform ordinary customer interactions into memorable experiences.
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