Suzanne Williams

International Hostage & Kidnap Negotiation Expert

Suzanne Williams is an experienced hostage negotiator who has worked on some of the highest profile and dangerous hostage situations across the world. She also formed part of the Royalty Protection Group senior management team working from Buckingham Palace.

"Change what you can control, influence what you cannot"

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  • Understanding Decision Making in Negotiations
  • Trust and Ethics in Negotiation
  • Negotiating Successfully across Cultures


She presents in English.

How she presents

Suzanne is a fascinating speaker, recounting stories from her career; she offers audiences a glimpse into the extraordinary and high-pressured life of a hostage negotiator.

In Detail

Suzanne was a Scotland Yard detective and the only senior officer to be in charge of both the Kidnap and the Hostage Crisis Negotiation Units. At the highest level, she has been an active contributor to the UK Governments crisis response process in cases of the kidnap/abduction of UK citizens overseas. Many of these cases evolved in the media spotlight others were resolved covertly, all demanded careful family support, innovative negotiation strategies and good communication. Due to her extensive experience in these areas she has been called upon to assist and advise many foreign governments, organisations, and individuals experiencing similar crimes in action and critical incidents. She is a visiting lecturer at Harvard and Oxfords Said Business School.


Suzanne has advised foreign and domestic governments, worked with the FBI on themes including risk, crisis response, negotiation, security, and trust. Suzanne applies negotiation strategies to business and politics and looks at the intersection between leadership, communication and performing in stressful environments.


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