Ann Daniels
Ann Daniels is the first woman in history, along with expedition teammate Caroline Hamilton, to reach the North and... Read More
Human Leadership in AI Expert
Belinda Parmar OBE is one of the world’s leading authorities on empathy, technology, and business performance and one of the few who can prove it with numbers. As CEO of The Empathy Business and a Non-Executive Director for the Ministry of Defence, she has spent two decades helping global organisations including Lexus, Lloyds Bank, Barclays Bank, AGL, Toyota, Aston Martin, and AB InBev turn empathy from a soft aspiration into a hard commercial advantage.
"More empathic companies are more profitable"
Her Empathy & Empowerment Programme for one bank where she trained over 200 Fraud & Complaints advisors, delivered a 9% uplift in net promoter rates and a 7.5% reduction in call handling times. Her work with AGL produced a 20.9% reduction in customer complaints and $1.7 million in cost savings. Her Global Empathy Index, published in the Harvard Business Review, connects empathy rankings directly to earnings, productivity, and retention. As AI absorbs more cognitive work, Belinda helps leaders identify what only humans can do and build it deliberately. A qualified barrister, OBE recipient, and World Economic Forum Young Global Leader, she is currently writing a leadership playbook on turning empathy into a practical toolkit for the AI era.
As a keynote speaker, Belinda explores what human leadership means in an AI-driven world, drawing on her experience working with organisations across the world, and how leaders navigate complexity where trust, technology, and human judgement collide.
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